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The Anticipatory Agent Playbook: Turning Customer Data into a Live, Conversational, Omnichannel Experience

The Anticipatory Agent Playbook: Turning Customer Data into a Live, Conversational, Omnichannel Experience Businesses can turn raw customer data into a live, conversational, omnichannel experience by unifying real-time signals, deploying generative AI that predicts intent, and orchestrating responses across chat, voice, email, and in-store channels before the customer even raises